I've been a netflix customer for awhile, and recently (past few weeks) the service went down the hole. Suddenly, instead of my new movies shipping the day the receive my returns, they ship the next day, or the day after (even going so far as to say "shipping monday" when they receive the return on a wednesday or thursday, or "shipping tomorrow" for 2-3 days). I've heard that they flag certain users as "high volume renters" and then "slow down" access to those users. I admit that I watch a lot of movies (I usually only keep movies 1-2 nights), but if they advertise "unlimited" rentals, but then go out of their way to give me fewer rentals than when I was a new customer, that's not unlimited, and it's not the way to keep me as a customer.
Reader Comments (Page 1 of 1)
Chris @ Dec 19th 2005 2:26AM
I've been a netflix customer for awhile, and recently (past few weeks) the service went down the hole. Suddenly, instead of my new movies shipping the day the receive my returns, they ship the next day, or the day after (even going so far as to say "shipping monday" when they receive the return on a wednesday or thursday, or "shipping tomorrow" for 2-3 days). I've heard that they flag certain users as "high volume renters" and then "slow down" access to those users. I admit that I watch a lot of movies (I usually only keep movies 1-2 nights), but if they advertise "unlimited" rentals, but then go out of their way to give me fewer rentals than when I was a new customer, that's not unlimited, and it's not the way to keep me as a customer.